Privacy Policy

How we collect, use, and protect your information

Last updated: November 2025

1. Information We Collect

When you use simplyAsk and its associated services, we collect information necessary to provide our AI-powered platform:

  • Questions and messages you submit to the service
  • Conversation history and session data
  • Usage information including timestamps and interaction patterns
  • Technical data such as IP address, browser type, and device information
  • Contact information you provide when making enquiries

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve the simplyAsk platform and associated services
  • Maintain conversation history for your reference
  • Analyse usage patterns to enhance service quality
  • Ensure security and prevent misuse of the service
  • Respond to your enquiries and support requests
  • Comply with legal obligations

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

4. Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform, subject to strict data protection agreements. If you choose to share a conversation link, anyone with that link can view the conversation content. Please be mindful of what you share and with whom.

5. Third-Party Services

simplyAsk uses third-party AI services to process your questions. These providers process your data according to their own privacy policies. We carefully select partners who maintain high standards of data protection.

6. Data Retention

We retain data for as long as necessary to provide the service and for legitimate business purposes. You may request deletion of your data by contacting us.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use essential cookies and local storage to maintain your session and preferences. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Simply Asking Limited
Company Number: 16120955
The Chambers, 7 Church Street, Southwell, NG25 0AH
Email: [email protected]

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